Crisis Management and Crisis Resource Management

Crisis Management (CM)


Crisis Management Training focuses on cognitive and non-technical skills relevant to high performance by health care teams. CM explores the psychological, interpersonal and environmental factors which influence patient care - particularly during conditions which are unexpected, life threatening and involve time pressure.

Many CM courses provided by the SCSSC integrate these non-technical competencies with clinical competencies.

While a variety of educational techniques are commonly used in combination (including games, video discussion and table-top exercises) training is typically centred on "immersive scenarios" using scenarios and environments that are typical of the learners’ workplace. For example, an operating theatre for anaesthetists, a dental surgery for dentists, and a mobile army medical unit for defence forces personnel. Scenarios are followed by group debrief, often employing video-replay.

Crisis Resource Management (CRM)

Is a specific form of Crisis Management training. CRM follows a particular educational doctrine that has been derived from the aviation industry (Crew Resource Management (CRM)) and introduced to the health sector via the doctrine of David Gaba in Anaesthesia Crisis Resource Management (ACRM). There are seven key behaviours:

  1. Know your environment
  2. Prepare and plan
  3. Call for help early
  4. Take a leadership role
  5. Allocate attention wisely and use all available resources
  6. Prioritise and distribute the workload
  7. Communicate effectively

Like CM, CRM uses highly immersive scenario-based activities where participants, in general, take turns to manage scenarios in a lead (hot-seat) role. Video-replay and debriefing is also used.

  • Key – groups addressed by each course
  • Critical care nuses [CCN]
  • Peri-operative nurses [PON]
  • NSCCHS employees only [NSCCHS]
  • Multiprofessional audience [M#]

Courses that specifically incorporate the 7 CRM principles include:

Teamwork training for high acuity response teams using the "7 Team Tasks Approach"

This stream of Crisis Management courses uses a the "7 Team Tasks" Teamwork framework which focuses on team-based management of high acuity clinical presentations (See Teamwork)

Courses that specifically incorporate the "7 Team Tasks" Teamwork approach include:

Other Crisis Management courses

If your course of interest has no flyer linked, or to find out more, you are welcome to make an enquiry.